Shipping policy

HOW LONG WIL IT TAKE FOR YOUR PURCHASE TO REACH YOU?

Depending upon the delivery location, most orders are delivered within 4-7 business days. Monday to Friday are considered as business days except for public holidays., Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.,

Orders once shipped, cannot be cancelled.

WHAT TO DO INCASE OF URGENT ORDER?

Urgent orders will be our top priority to ship out. You can opt for Express delivery option while checking out (subjectable to a fee) or write us an email at dhruv@spacegray.in

 

HOW DO WE DELIVER THE ORDERS? 

We deliver your orders through our registered courier partners.

 

IS YOUR ORDER ELIGIBLE FOR FREE SHIPPING? 

All orders above INR 1,500 are eligible for free shipping.

 

WHAT IF YOU ARE NOT AVAILABLE WHEN WE DELIVER? 

Our delivery partners will attempt delivery three times. If unsuccessful, the package will be returned to us, and your order will be cancelled. To facilitate prompt delivery, please ensure that you provide a comprehensive and accurate shipping address, including the zip code, along with a valid mobile number. This information is crucial for expediting the delivery of your order.

 

PAYMENT OPTION 

We accept all major debit & credit cards (including Mastercard, Visa & American Express), UPI and also provide Net Banking options across major banks.

COD orders are subjectable to a Fee of INR 200.

 

RETURNS

RETURN AND REPLACEMENT

To qualify for a return or replacement, your purchase must adhere to the following conditions:

·         Incorrect Product: If the item delivered does not align with the product description on the website or if an incorrect product is sent to you.

·         Quality or Manufacturing Defect: If the received product exhibits a genuine quality or manufacturing defect, or if it is damaged.

It's important to note that our products are meticulously handcrafted by skilled artisans, resulting in each piece being unique. Consequently, slight variations in colour tone, shape, or size between products are inherent to the handmade process and are not considered defects. Such variations are not eligible for return or replacement.

Given the distinctive nature of our items, we maintain the exclusive right to determine the appropriate resolution for each case.

Each return or exchange request is treated as a unique case. Refunds cannot be provided in situations where an incorrect or incomplete shipping address is provided, or if there are three unsuccessful delivery attempts by our shipping agency, or if the recipient declines the package.

If your purchase meets our return criteria as stated above, please email us at dhruv@spacegray.in  within 48 hours of delivery with the following information:

·         Order number

·         Delivery address

·         Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item

Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or offer you store credit of the same amount.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. 

In case of returns, the customer has to send the courier back to us at Plot No. 124, IMT Main Rd, Sector 68, Faridabad, Haryana 121004 and the cost of the same is to be paid by the customer.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).

 

HOW DO I RETURN AN ITEM

·         Step 1 - For exchange or returns please contact us at dhruv@spacegray.in and mention the following details –

o   Order Number & Details

o   Delivery Address

o   Reason for Return/Exchange with images of the product received.

 

·         Step 2 – Ship the product back to us at Plot No. 124, IMT Main Rd, Sector 68, Faridabad, Haryana 121004. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

·         Step 3 - Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in an acceptable condition, as dispatched from our warehouse, we will process the return request

EXCHANGE TIMELINE

In case of exchange, your new order will be sent on its way 4-7 working days after we receive your returned product.

 

REFUND TIMELINE

Refund will of two types –

·         Store Credit/Coupon of the same amount

·         Refund to the Original mode of payment

Space Gray holds the right to which refund will be made, same will be informed to the customer beforehand.

 

EXCHANGE COST DIFFRENCES AND SHIPPING COST 

As applicable from case to case.